Try Valuecase for 14 days – No strings attached
No more juggling between tools, spreadsheets,
or constant follow-ups.
or constant follow-ups.
No credit card required
14-day free trial
Test ALL features
Chat & Comments
Chat with your customers in context
Chat directly inside customer spaces so discussions stay in context. Thread conversations on specific content and bring in the right people with @mentions.
REAL-TIME SIDEBAR
Central place for space discussions
Chat instantly with your team and customers in a shared sidebar. Everyone sees the same discussions in real-time, so nothing gets missed and no one's out of the loop.
CONTEXTUAL THREADS
Keep discussions attached to content
Comment directly on blocks and tasks so conversations stay with the work. Customers can ask questions right where they need answers—no more "what file were you talking about?"
SMART NOTIFICATIONS
Stay informed without the noise
@Mention customers to bring them into specific discussions. They get notifications when someone replies, so they stay engaged without needing to check the space constantly.
Trusted by leading SaaS, Tech & Services companies around the globe
FAQ
Questions you might have
What are Valuecase Chat & Comments?
Built-in chat and commenting that lives inside your customer spaces. Use the global sidebar for space-wide discussions, comment on specific blocks for contextual threads, or chat inside task modals. All conversations stay attached to the work instead of scattered across Slack and email.
Why is this better than using Slack or email for customer discussions?
Context. When you comment on a block or task in Valuecase, that thread stays attached to the content. Customers see discussions right where they need them, not buried in Slack channels they're not in or email threads they've lost.
Can customers participate in discussions?
Yes. Space visitors are prompted to enter an email before commenting, allowing them to follow threads and receive replies without needing a Valuecase account. Makes it easy to keep customers engaged without adding friction.
How do customer notifications work?
When you @mention a customer or they participate in a thread, they receive email notifications for new replies. They can respond directly and stay engaged without having to remember to check the space.
Where can I add comments?
Three places: the global sidebar for space-wide discussions, directly on blocks to keep conversations contextual, and inside task modals for task-specific threads. All conversations surface in the sidebar for easy access no matter where they originated.
